Privacy Policy
Effective date: August 4, 2026 · Last updated: August 4, 2026
The short version: your health data belongs to you. We collect only what Loopa needs to work, we never sell your personal data, we never use your health data for advertising, and you can export or delete everything at any time.
This Privacy Policy explains how Loopa ("Loopa", "we", "us") collects, uses, and protects your information when you use the Loopa mobile application (the "App") and the website loopahealth.app (together, the "Services"). By using the Services, you agree to this Policy.
1. Information We Collect
Information you provide
- Account details — name or nickname, email address, and password (stored as a salted hash, never in plain text).
- Health & habit entries — the habits, meals, hydration, energy, sleep notes, and mood check-ins you log in the App, plus optional profile details such as age range and goals used to personalize your baseline.
- Meal descriptions — free-text or photo descriptions you submit to the AI Meal Helper so it can estimate nutrition for you.
- Support messages — anything you send us at hello@loopahealth.app.
Information from connected services (optional)
- Apple Health / Google Fit — if you choose to connect them, we read the data types you approve (such as sleep, steps, and activity) to power Sleep & Vitality Sync. We access only the categories you grant, and you can disconnect at any time in the App's settings or your device settings.
Information collected automatically
- Device & usage data — device model, operating system version, app version, crash logs, and anonymized usage events (for example, which screens are used) so we can fix bugs and improve the App.
- Website data — standard server logs (IP address, browser type, pages visited) when you browse loopahealth.app.
2. How We Use Your Information
- To provide the Services: logging your daily loop, calculating your personal baselines, and showing your progress.
- To power optional features you turn on, such as the AI Meal Helper and Apple Health / Google Fit sync.
- To send service communications such as account confirmations, security notices, and — only if you opt in — gentle reminder notifications.
- To maintain safety and reliability: debugging, preventing abuse, and securing accounts.
- To improve Loopa using aggregated, de-identified statistics that cannot be traced back to you.
What we never do: we never sell your personal data, we never share your health data with advertisers or data brokers, and we never use your health entries to target ads.
3. How the AI Meal Helper Handles Your Data
When you describe a meal, your description is sent securely to our AI processing provider to generate a nutrition estimate. Meal descriptions are processed transiently for your request, are not used to train third-party AI models, and are stored only in your own meal history, which you can edit or delete at any time.
4. When We Share Information
We share personal data only with:
- Service providers who help us run Loopa (cloud hosting, analytics, crash reporting, email delivery, AI processing), bound by contracts that limit their use of your data to providing services to us.
- Legal authorities, if required by law, court order, or to protect the rights and safety of our users.
- A successor entity, if Loopa is involved in a merger or acquisition — in which case this Policy will continue to apply to your data and we will notify you before any change takes effect.
5. Data Retention & Deletion
We keep your data for as long as your account is active. You can delete individual entries at any time inside the App, or delete your entire account (Settings → Account → Delete Account, or by emailing hello@loopahealth.app). Account deletion permanently removes your personal data from our systems within 30 days, except where a longer period is required by law. You can export a copy of your data from the App before deleting.
6. Security
Your data is encrypted in transit (TLS) and at rest. Access to production data is restricted to a small number of authorized personnel and is logged. No system is perfectly secure, so if we ever discover a breach affecting your personal data, we will notify you as required by law.
7. Your Rights
Depending on where you live (including under the EU/UK GDPR and the California CCPA/CPRA), you have the right to access, correct, export, restrict the processing of, or delete your personal data, and the right to withdraw consent at any time. To exercise any of these rights, use the in-app tools or email hello@loopahealth.app — we respond within 30 days. We do not discriminate against you for exercising your rights, and we do not "sell" or "share" personal information as defined by the CCPA/CPRA.
8. Children's Privacy
Loopa is designed for adults and is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has created an account, contact us and we will delete it.
9. International Transfers
Our servers may be located outside your country. Where data is transferred internationally, we use appropriate safeguards such as Standard Contractual Clauses.
10. Changes to This Policy
If we make material changes, we will notify you in the App or by email before they take effect, and update the "Last updated" date above. Continued use of the Services after changes take effect means you accept the updated Policy.
11. Contact Us
Questions or requests? Email hello@loopahealth.app.
[Company Legal Name]
[Registered Address]