Loopa Support
Help with the Loopa app: signing in, logging, Premium, family, devices and your data. Search, pick a topic, or reach a person.
Getting started
Installing, first setup, and a map of the app.
Account and sign-in
Passwords, passkeys, devices and your profile.
Food and nutrition
Logging, search, barcodes, photos, meals and plans.
Workouts
Logging sets, routines, programs and records.
Weight and progress
Weigh-ins, measurements, photos, trends and reports.
Health tracking
Water, vitals, activity, sleep, cycle, fasting and medications.
Premium and billing
What Basic includes, the two Premium plans, and memberships from a partner.
Family
Family Groups, the shared pantry and sharing meals.
Devices and sync
Apple Health, Health Connect, scales, watches and widgets.
Protocols
How Loopa records a medication protocol or a bariatric track.
Community and coaching
Forums, messages, friends, organizations and your coach.
Privacy and data
Your Data, exports, deletion and what AI sees.
Troubleshooting
Articles with a section for when something does not work as expected.
Contact support
Could not find it? Tell us what is happening and a person replies. The typical response target is one business day.
Message supportGetting help inside the app
In the Android app, open Support from the You tab. On iPhone, send a message from the contact page or email support.
A ticket from the app carries the subject and message you type, plus the name, email address and account number of the account you are signed in with. No health data, no diary entries, no device logs and no diagnostics are attached to the ticket. If a person on our team needs to open your record to help, they have to give a reason first, and that access is listed for you under Your Data.
Please do not send sensitive health details in a support message. Support can help with the app without them.
Other ways in
Loopa Health Database: the full Knowledge Base index, with its own search.
Loopa Changelog: what changed recently, if something looks different.
Contact Loopa: product support, privacy requests, partners and press.
About getting help
Is Loopa Support the same as the Loopa Health Database?
It draws on the same articles. The Loopa Health Database is the whole Knowledge Base, including health and nutrition explanations; Loopa Support groups the articles about using the app by what you are trying to do, and its search labels each result as help or as a guide.
Can support see my health information?
A support request from the app carries your message and the name, email address and account number of the account you are signed in with, and no health data. If a person on our team needs to open your record to help, they have to give a reason first, and that access is listed for you under Your Data.
Can Loopa support answer medical questions?
No. Support helps with the Loopa app and your account. It cannot give medical advice or emergency care. If you need urgent medical help, contact your local emergency service or healthcare provider.