Coach or trainer
Coach clients on Loopa. There is an application, not a message box.
Contact Loopa
How Can We Help?
Choose what you need and we’ll send you to the shortest route: product support, partnerships, care teams, press, privacy, or general questions.
I use Loopa
Product support
Your account, billing, an app problem, sync, your data or Premium. Most answers are already written up, and a person is one message away if they are not.
Loopa support cannot provide emergency or medical care. If you need urgent medical help, contact your local emergency service or healthcare provider.
I want to work with Loopa
Partners, care teams and press
Coaches, affiliates and creators apply through their own pages. Clinics, bariatric programs, organizations, enterprise and press can read about it first or message us directly.
Work with Loopa
Go straight to the right place
Programs with an application send you to it. Everything else can go to a person.
Affiliate
Recurring commission on the Premium members you refer.
Creator
Recommend Loopa to an audience.
Clinic or care team
Dietitians, obesity-medicine clinics and care teams using Loopa with patients.
Bariatric program
Surgical and medical weight-management programs.
Gym or organization
Gyms, clubs and employers bringing a group onto Loopa.
Enterprise or white label
Your own branded version, on your own address.
Press or media
Interviews, background, screenshots and brand assets.
Other partnership
Every way to work with Loopa, side by side.
Received
Message Sent.
- Category
- Response
A person at Mobieus Partners has it, and will reply to the address you gave.
Privacy, data and billing
Most of this you can do yourself
Faster than a message, and it does not wait on anybody.
Delete your account
In the app, or from Account settings on the web, with 30 days to change your mind. How deleting works
Export your data
Your health history as CSV or a spreadsheet, whenever you like. Exporting your data
See who has looked, and what is encrypted
Your Data, in the app under You, then Preferences, and on the web under Settings. The Your Data screen
Anything else about your information
Access, correction or a formal request: email privacy@mobieus.io from your account address. The Privacy Policy commits to a reply within 30 days.
Subscriptions bought in a store
Apple or Google is the seller, so they handle changes, cancellations and refunds. Cancel in your Apple Account settings or in Google Play; deleting the app or your account does not cancel it.
Plans and prices
What Loopa Basic includes and what Premium adds. Free vs Premium or the two Premium plans
Other ways to reach us
Email, phone and post
hello@loopahealth.app for anything. support@mobieus.io for app and account support. privacy@mobieus.io for privacy requests.
General business line
479-222-1986. Monday to Friday, during US business hours. For anything about your account, write instead, so the answer reaches you in writing.
Post
Mobieus Partners LLC, 30 N Gould St Ste R, Sheridan, WY 82801
What to expect
| Category | Typical response target |
|---|---|
| Product support, something else | one business day |
| Clinics, bariatric programs, organizations, enterprise, press | two business days |
| Privacy and data requests | within 30 days, as the Privacy Policy commits |
Questions
Common questions
I cannot sign in. What should I do?
Start with Installing and signing in, which covers passwords, two-factor codes and creating an account. If that does not fix it, choose Product support above and pick Signing in. Never send your password.
I have a billing question.
If you subscribed in the App Store or Google Play, Apple or Google is the seller: manage, cancel or ask for a refund there, because Loopa support cannot issue or reverse one. For anything else about your plan, send a Product support message and choose Subscription or billing.
Can support see my health information?
A support request from the Android app carries your subject, your message, and the name, email address and account number of the account you are signed in with. It attaches no health data, diary entries, device logs or diagnostics. If a person on our team needs to open your record to help, they have to give a reason first, and that access is listed for you under Your Data.
Should I send medical information through this form?
No. Please do not include sensitive health information in the general contact form. Support can help with the app and your account without it.
Can Loopa support answer medical questions?
No. Support helps with the Loopa app and your account, and cannot provide medical advice or emergency care. If you need urgent medical help, contact your local emergency service or healthcare provider.
I want to become a coach.
Coaching has its own application: read what coaching on Loopa involves, then apply.
I am an affiliate or a creator.
See the affiliate program or the Creator program. Each explains the terms and how to apply.
I represent a clinic or care team.
Read Loopa for clinics, then choose Clinic or care team in the form above to reach a person.
I run a bariatric program.
Read Loopa for bariatric programs, then choose Bariatric program in the form above.
I represent a gym, club or company.
Read Loopa for organizations. To talk about bringing a group onto Loopa, choose Gym or organization in the form, or Enterprise or white label for your own branded version.
I have a privacy or deletion request.
You can delete your account and export your data yourself, from your account settings and from Health, Export. For access, correction or a formal request, email privacy@mobieus.io from your account address, or choose Privacy and data in the form. The Privacy Policy commits to a reply within 30 days.
How fast will I hear back?
The typical response target is one business day for product support and two business days for clinics, programs, organizations, enterprise and press. Privacy requests are answered within 30 days. These are targets, not guarantees.